1win Privacy Policy

There is no need to worry about the safety of your data, because our company takes all necessary measures to keep it secure. We use the most modern encryption methods to process the provided information, and we apply SSL protocols to protect your connection to the platform. Our security team cares about your safety, and we can guarantee you that your personal data is not transferred to any kind of unreliable third parties.

To make our website perform better and provide you with the necessary gambling services, we collect some data. However, that data can be divided into special categories, and each of these types is gathered differently. Below, you can get acquainted with the information that we collect while you bet at 1win app or at website:

• The data that you provide manually. That category includes your personal information, which you have to present during registration, such as your email and a valid phone number. Also, we will need some information about your payment methods in order to complete 1win deposits and withdrawals without any problems. Finally, we can request you to complete the verification process, and for that purpose, we will need to see your identification documents such as a passport or national ID;
• Information that we gather automatically. We collect some technical information during your presence on the platform, such as your IP, browser details, date, time, connection data, and much more. That information helps us to provide you with outstanding services and make your betting more comfortable;
• Cookies. Cookies are small pieces of data that we gather while you bet at 1win. That information helps us to remember your preferences and make your gambling experience easier and more personalized as well.

In case you have a complaint about any point of the 1win’s privacy policy, you can always communicate with our support team and find the answer to your question. In order to get a quick and efficient reply, you have to send an email to support@1win.social, where you should:

• Be texting from the email that you have registered with;
• Briefly describe the main part of your complaint in the subject of your letter;
• Write about your complaint in detail and make it understandable;
• Attach the evidence if you have them.

The answer to your complaint will be sent back within a couple of hours. However, it can take longer if there are many requests now. Remember that while communicating with the support, you need to prove that the rules of the privacy policy are broken in your case. Otherwise, we won’t be able to help, because the policy is mandatory for every user.

Of course, you may have questions about how long your data will be stored. It needs to be said that we keep it for legal reasons, and we allow our gamblers to edit the information that they provide and delete it as well, only in case it is not mandatory to keep. In addition to that, you can entirely delete your account. But, we still have the right to keep the information about you for 5 years after that to meet our legal obligations and secure the company from possible threats. Some cases require a longer data retention period. For example, when a user completes a self-exclusion, we can keep the information about them for 10 years in order to prevent their access to any of 1win’s services.