1win Support Service
Our main goal at One Win is not only to provide gamblers from all over the world with outstanding betting services and conditions, but also to help you in case you have any problems during your usage of our platform. Therefore, our support agents work 24/7 and they are ready to solve the emerging issue quickly and, what is most importantly, effectively. We provide the gamblers with detailed and necessary answers because we want them to continue gambling as soon as possible. Moreover, you have to know that 1win is a friendly platform, where you will always find the clue to the emerging issues and get the best betting experience possible.
1win Support Methods
It needs to be said that there are various methods via which you can communicate with the support team on the website and in 1win app. You can send an email, make a phone call, talk with the agent via live chat, or get and connect with us via social media. However, these ways have different response times, and the type of your problem can require connecting with us via specific methods. So, in order to get acquainted with the necessary details about our support service, you can explore the information below and see which communication method is suitable for you.
Sending an email will be a perfect option for you if the issue that you have is not so common, and it is difficult to find the necessary answer. You can send a letter to support@1win.social, where you describe the problem in detail, and receive a response from the support team as soon as possible. However, the response time can vary from a couple of hours to 1 day, depending on the number of requests we have now. Here are some recommendations that you have to follow if you want to get proper help via email:
- Use the necessary email address if you want to contact the support. In the footer of the website, you will find several emails, and some of them are presented to get in contact with possible partners and promoters. So if you want to get an answer to your question, you should use only support@1win.social;
- Explain your problem in detail and make it understandable for the agent. We recommend writing about your issue as accurately as possible, so our support operator can provide you with the correct help. In addition to that, we kindly ask you to write the subject of your email in the corresponding field and use easy words and explanations as well;
- Don’t try to write from different emails and hold all communication within one thread of messages in order to prevent possible mistakes, and don’t get lost;
- Don’t forget that you can attach different media files for a better understanding of your problem;
- Don’t send many emails and wait for the response to the first one before.
And please, be polite while you communicate with the support agent, if you want to get the necessary help quickly.
Live Chat
Live chat is one of the best ways to contact the support team, and there are a couple of reasons for that. It can be quickly accessed from the main page by clicking on the blue message button. There you will be able to communicate with a virtual assistant on the most frequently discussed topics, such as registration, bonuses, deposits, voucher codes and many more. You can browse through these categories with the help of a user-friendly menu, so you won’t get lost. In case you have more specific questions, a real support agent will join the chat to find the necessary solution. Our live chat works 24/7, so you can use it day and night, no matter which kind of problem you have. The response time is quicker, so you will get an answer within a couple of minutes. However, if there is a long queue of gamblers who use the live chat, then it can take longer to receive help.
Phone Call
For those gamblers who need instant help and don’t want to lose their time, we have a phone line. You can make a call at 8 (800) 301-77-89 and our support agent will answer you quickly to explore your issue. Please note that in order to make communication comfortable and understandable for both you and the manager, we recommend that you speak in English. In addition to that, that phone call will incur some charges depending on your country of residence and your mobile connection provider. However, that method is counted as an emergency one, so we advise you to use the other available ways to connect with the support team if your issue is not too big.
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Social Media
We want to provide our gamblers from Ghana with some fresh news about 1win, so they will get additional information about exciting bonuses and promotions and important updates. Therefore, our platform is presented in a wide range of social networks, so you can subscribe to our pages:
However, you can still get the necessary help via social networks above. They won’t be very efficient in communicating with our support agents, because they were not specially created for helping gamblers. But you can communicate with other bettors who use 1win and get some useful pieces of advice. In addition to that, you can search for the answers to the frequently asked questions and see what new features we have implemented as well.